Careline? MY BALLS!

March 3, 2006 at 8:11 pm (Uncategorized)

I was damn excited when the 3G data card arrived at the office. I checked with Simon to see if the simcard inside was 3G ready, and he said yes. I reached home and plugged it into my Pc and within minutes I was online. Thanks Simon!

Then things started going wrong. I kept getting this weird error message in my browser – “You are not authorized to use this service”. I’m like… WTF? IM NOT FUCKING VIEWING PORN OR NUTTIN… yet…

Anyways, I did what anyone would do and call the Celcom customer service line. After navigating through a platroa of menus, I reached the operator.

*Call starts at 7.20 pm*

W: Hi. Im having problems with my 3G data card.
O: Oh. OK.

*tell her my details*

O: OK sir. You need to put the 3G simcard into a phone and call us with it.

Ok… fair enough. So I did it. She, by the way was the ONLY person who knew what a data card was.

W: Hi. Im having problems with my 3G data card.
O: Oh. OK.

*tell her my details again*

O: Sir, what model phone are you using?
W: Why is that relevant? Im having problems with the data card, not the phone.
O: Sir, is your phone a 3G phone?
W: What? No no, Im not using 3G on the phone. Im using it on the computer.
O: Oh…. ok, sorry Sir. Is your phone 3G compatible?
W: No. That’s why Im using the COMPUTER DATA CARD.
O: Oh. Sir, the problem is very simple…
W: Aha…
O: You need to go to the nearest Celcom center, and UPGRADE your SIM CARD to a 3G..
W: WHAT?! The sim card is already 3G. I was using 3G already. Im just having some…
O: No, sir. You need to upgrade to a 3G sim card.
W: Look.. It is a 3G sim card.
O: Ohhhh!!! It’s a problem for the technical department. Hold on please.

*transfers call to about 6 wrong departments*

O: Selamat petang tuan.
W: Erm… hello? Im having… Saya ada problem with saya 3G data card.
O: Ok tuan. Adakah telefon tuan telifon 3G?
W: Saya tidak guna telefon untuk 3G. Saya guna data card….
O: Ohhhh.. boleh saya tahu model telefon tuan?
W: Saya ada masalah dengan data card.. kenapa mahu tanya tentang telefon?!!!!!
O: Data card?!!
W: Data card! Untuk 3G. Dari Celcom.
O: Oh…. encik guna talian mana untuk 3G?
W: Celcom….
O: Oh… masalah 3G ye? Saya tidak tahu le tuan. Saya bukan technical departmen..
W: Tadi saya di-transfer ke sini. Saya minta untuk technical departmen!
O: Oh. Sini departmen pra-bayar. Saya tak tahu.
W: Transfer saya ke departmen technical sekarang. *dulan oredi*
O: OK!

*puts me on hold for almost 8 minutes*

O: Helo tuan. Tuan hanya perlu tambah nilai.
W: *swt*
O: Ye, hanya perlu tambah nilaii.
W: Thanks.

*Call ends at 8.00pm*

JEEZUS! DID THEY NEED A WHOLE FUCKING HOUR TO TELL ME THAT?!!!!!!!!! ARGH!!!!!!!!!!

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5 Comments

  1. raz said,

    I get what u mean man, I spent nearly an hour with maxis, they kept passing me around because none of them had any idea what i was talking about. I got so pissed off with this, everytime I have a problem with my sim card or handphone, i just go straight to their office. Sometimes I don’t know why i put up with itlah. Do something about it mr journalist

  2. cathkhan said,

    lmao lmao

  3. AH LOK KOR said,

    WAKE UP EVERYONE!!!!! WE’RE STILL IN MALAYSIA. THE DAY WE GET GOOD SERVICE FROM HELPLINES, TURTLES WOULD FLY.

  4. Charles said,

    i dun believe… turtles can’t fly… you liar

  5. raz said,

    i know turtles who happen to be ninjas though

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