Warning to: Hong Leong Bank

March 21, 2007 at 12:20 pm (Craps, GY 白 TULAN)

I’m on the verge of closing my Hong Leong Bank account.

It’s really starting to suck balls.

Their ATM and check deposite machines are always under maintanence.

Their online banking system is slow and is always down.

They recently revamped the whole online system, but it isn’t any much better than the previous one. Also, they conveniently forgot all my details, so I have to re-register a TAC number to do my online transactions.

Fucking pisses me off when I have to do things that I’ve already done. Especially when I need to get shit done quickly. Fuck man, I mean, I had to do 2 cash transfers before 12pm so it would go through the same day but the fucking shit system suddenly needs my TAC number. So press “request TAC”. Nothing happens. It says a SMS will be sent to me, but nothing comes.

Angry already, so I call the help line. Never answer. Put on hold for around 9 minutes but still no answer. Fine.

Check my details on the online system – great; no phone number registered. So I register my mobile phone number and click submit. Then the fucking “TAC Number” box appears. WHAT THE FUCK? I’M TRYING TO REGISTER MY FUCKING MOBILE SO YOU CAN SEND ME A TAC, AND YOU NEED A FUCKING TAC TO DO THAT? GG. Win already. I got nothing to say.

But I still not satisfied. I call the call center again. Wait again. Put on hold again for another 14 minutes. Fine. Wait. Then an idiot picks up the phone and spams the number pad. WTF?!! I WAITING FOR 14 MINUTES DAMN TULAN ALREADY, THEN YOU SPAM THE PEE PEE POO POO SOUND IN MY FUCKING EAR?

Never mind.

I say, “Hi, can I get my TAC number please”.

And he says, “Sir you need to register your mobile number first”.

I reply, “O rly? OK. I want to do that please”.

He says, “Ok Sir. I need your T-PIN”.

I go, “ER?! WTF?!!”.

And he says,”Yes, you need a T-PIN. You don’t have?”.

I tell him, “No. Give me one please”.

*Now the killer part*

He replies, “SORRY SIR…”

(I smack my forehead)

“… you have two options here…”

(I rub my forehead and listen)

“… you can either go to an ATM machine, get a T-PIN and call us back so we can register your mobile phone number or…”

(WTF?!! CRAZY AH?! BETTER I JUST WITHDRAW CASH AND PAY MYSELF RITE MOTHER FUCKER?!!)

“… you can call back later for a T-Pin.”

(This time really hot liau.)

I demand,”Why can you give me a T-Pin later and not now?”

He says.”Well Sir, we are having some problems with the system…”

I say,”Well that’s always the problem with this fucking bank rite?”

He laughs,”Yeah.”

(Super fucking heng now. Laugh at me some more. Mother fucker!)

He continues,”Maybe you can call lat……”

I cut him off,”Fuck you. Keep your fucking T-Pin to yourself. I’m going to close my account and you’re name is going to be on my closure form under the reason column.”

(Press the “no” button on my mobile, cos I can’t slam down a mobile.)

TULAN! WHAT SHIT IS THIS?! SYSTEM DOWN? FUCK YOUR SYSTEM. I GOING TO WITHDRAW ALL MY MONEY AND CLOSE MY ACCOUNT MOTHER FUCKERS! FUCKING MOTHER FUCKING FUCKERS FUCKER!!!!!

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3 Comments

  1. razman said,

    hello…i know you’re moving to singapore…but if you’re around on the 1st of may…i would like to invite u to my wedding…please sms me your address…yeah and i’m a customer of hong leong too…there’s always something wrong with their credit card

  2. danielctw said,

    Hong Leong,

    I’ve already closed mine like few weeks ago. Maybe it’s high time for you to do so.

  3. Sooth said,

    I just opened mine for the online stock trading, thinking it would be convenient but I’m pissed as hell now.

    The online banking service is always down, my ATM card “lost” it’s number and I can’t reset it since I’m overseas, then when I called the telephone banking, my T-PIN is gone! WTF? I just used it 2 weeks ago when I transferred funds to my trading account. Now, when I open up the online banking, I can’t log in and they asked me to go to the nearest ATM to reset the Internet PIN. They really suck!

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